It is essential you read the following terms & conditions prior to any order being placed, especially if you haven't ordered custom artwork before. The following are industry standard regulations and designed to make sure everything goes swimmingly for all involved!

terms & conditions

DISCLAIMER

I take exceptional care that all information in proofs and print files is as provided, however it is important to note that accuracy of all wording at the time of print, is the responsibility of the client. After a proof has been approved and sent to print, Drawn With Love cannot be held responsible for any wording, spelling or information errors. Any mistakes that go to print once the final proof has been signed off by you the client are not eligible for refunds.

USAGE POLICY & COPYRIGHT

The entire content that you will see on the Drawn With Love website or in any promotional material is owned wholly by Drawn With Love. I reserve complete title and full intellectual property rights of any content you download, reproduce, print, redistribute or store from this website.

PAYMENT

50% total order deposit value is required at time of order to secure your booking. Work will not commence in the studio until such time as the deposit has cleared. Items will not be sent to print or ordered until such time as the remaining deposit has been paid and cleared. This represents a legally binding contract between client and Drawn With Love.

DELIVERY

Shipping will be to the address you provide during confirmation of order.  Please always be sure there is enough time for delivery if you need your wedding parcel by a particular date. Rest assured that your wedding parcel will be packed securely and with love, ensuring you receive it in perfect condition.

RETURNS

If you are unhappy with an item you have received for any reason, please get in touch to discuss the problem and I'll will do my best to rectify the situation.

Drawn With Love cannot offer refunds for:

  • Unclaimed or undelivered packages.
  • Unclaimed or undelivered packages due to insufficient/incorrect address.
  • Items printed with incorrect information that had been signed of by client at final proof stage.
  • Refused packages.

PRODUCT IMAGES AND DESCRIPTIONS

All photographs and descriptions are portrayed as accurately as possible, although slight variations can occur, for example colours  may vary slightly depending on the calibration of your computer monitor settings. I strive to achieve the best accuracy possible, however please be aware that different monitors can show varying colours.

Due to the nature of digital printing, there may sometimes be very slight inconsistencies with colour  – especially when batches are printed at different times, however they are at most very subtle .

PRIVACY POLICY

Drawn With Love ensures that personal information and credit card details remain completely private and secure using only secure payment gateways like Stripe, Paypal and bank transfer options. Financial information provided by you in connection with your purchase such as card details used in payments is not stored once the transaction has been completed.